1. Introduction

1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.

1.2 This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale. OR [This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.]

2. Free delivery

2.1 We offer free standard delivery to all mainland UK addresses excluding the Scottish Highlands and Northern Ireland, where an additional delivery charge may be payable.

2.2 All other orders will be subject to delivery charges as detailed in Section 5.

3. Geographical limitations

3.1 We will deliver to the following countries and territories: England, Scotland, Wales, Northern Ireland, the Republic of Ireland, USA, Canada, Australia, European Union countries including (but not limited to) France, Germany, the Netherlands and Spain.

3.2 We may from time to time agree to deliver products to other countries and territories.

4. Delivery methods and periods

4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

  • (a) if your delivery address is on the United Kingdom mainland, the typical period for delivery of products is 5 working days.
  • (b) if your delivery address is outside the United Kingdom mainland, we will typically dispatch the products within 5 working days from the date of the order.

4.2 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.3 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

5. Delivery charges

5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.

5.2 Applicable delivery charges will depend upon the location of the delivery address, and the size and weight of the products in your order.

5.3 For overseas deliveries, importation duties and taxes may be additionally payable by you at the point of import to your country or region. It is your responsibility to pay these duties and taxes, and these amounts are not included within any delivery costs charged by us.

6. Delivery tracking

6.1 Delivery tracking is available on request.

7. Receipt and signature

7.1 All deliveries must be received at the delivery address, and a signature must be provided when requested.

8. Additional deliveries

8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will endeavor to make at least 1 more attempt to deliver the products in your order.

9. Collection

9.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

10. Delivery problems

10.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:

  • (a) you provided the wrong address for delivery;
  • (b) there is a mistake in the address for delivery that was provided;
  • (c) the address for delivery is not reasonably accessible;
  • (d) the address for delivery cannot safely be accessed;
  • (e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
  • (f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.